Accessibility in public transport does not depend on a single solution. It arises from the combination of reliable equipment, coherent infrastructure, and clear information for users.
When one of these elements fails, the journey becomes an obstacle. Below are three common pitfalls in Brazilian cities — and practices that help avoid them.
Pitfall 1: elevators exist, but don’t work when needed
Elevators in stations and terminals are essential for people with reduced mobility, wheelchair users, older adults, and families with strollers. The problem arises when they become mere “decoration”: switched off, broken, or locked.
Frequent warning signs: - Elevator out of service for weeks with no return date - Operation restricted to limited hours - Access blocked by gates or used as storage
How to avoid it: clear maintenance routine and a visible plan B
Best practices observed in more mature operations include: - Preventive maintenance with records visible to the public - Clear notices when the elevator is out of service - An accessible alternative indicated at the same location (route, neighboring platform, another access point)
The key is predictability. Those who rely on the elevator need to know, before arriving, whether it will be available.
Pitfall 2: platforms and gaps that don’t match the vehicle
Level differences between the platform and the bus, train, or subway remain common. Even a few centimeters can prevent independent boarding or make it unsafe.
Recurring problems: - Horizontal gap that is too wide - Incompatible height between platform and vehicle - Irregular use of mobile ramps
How to avoid it: standardization and fine-tuning in operations
Some practical measures make a difference: - Periodic adjustment of platform height - Staff training to correctly align the vehicle - Ramps and mobile platforms always accessible and in good condition
Accessibility here is not just about design; it is about well-executed daily operations.
Pitfall 3: incomplete or confusing passenger information
It’s not enough to have an elevator and a platform if people don’t know where they are, whether they are working, or how to access them. Lack of information creates dependence and insecurity.
Common failures: - Maps without accessibility indications - Notices that are only visual, with no audio alternative - Operational changes communicated at the last minute
How to avoid it: simple, redundant, and up-to-date information
Some measures raise the level of inclusion: - Signage with straightforward language and clear pictograms - Synchronized audio and visual announcements - Real-time updates on station displays
Accessible information is not excess; it is a guarantee of autonomy.
The role of on-the-ground station staff
Even with adequate infrastructure, the experience depends on those who operate it. Well-informed staff can guide users, anticipate problems, and offer alternatives without causing embarrassment.
Best practices include: - Knowing how to indicate accessible routes without improvisation - Communicating failures before the user discovers them alone - Handling requests for help with respect and objectivity
Urban accessibility is continuity, not exception
When elevators work, platforms are aligned, and information flows well, public transport stops being a test of endurance. It fulfills its basic role: allowing everyone to move around the city with safety and autonomy.
Avoiding these pitfalls requires constant attention, but the benefits appear in everyday life — less improvisation, less dependence, and more city for everyone.
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